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RETURNS AND CLAIMS

Should the purchased goods be not suitable for some reason, You have the right to return the product within 14 days days from receipt of the goods. To return the product, please send us prior an e-mail to info@hortusmedicus.ee with a Withdrawal application (WITHRAWAL), containing the following information: returnable product, reason for return, order number and bank account where to return the money.

The returned product must not be damaged or altered. The goods must be returned as a complete in the original package, including the free gifts You received accompanying the product that is being returned. By using the 14-day right of withdrawal, You as a consumer are responsible for the possible decrease in value of the product caused by the use of the product.

If using the 14-day right of withdrawal, we will refund the amount paid for the products (including the shipping cost) to Your bank account within 14 days after You have returned the item to the Seller or provided proof that you have sent back the goods.

As a consumer, You are obliged to bear the cost of returning the goods, unless the product to be returned did not match the order or the product is defective and is entitled to repairs. In the case of a product specifically made or ordered for the customer, the seller has the right not to return the prepaid money to the customer.

Disputes arising from the performance of the contract shall be resolved through negotiations. In the event of failure to reach an agreement, disputes shall be resolved in court in accordance with the legislation in force in the Republic of Estonia. The Contracting Authority has the right to apply to the Consumer Disputes Committee acting at the Consumer Protection Board for the out-of-court settlement of disputes arising from the Contract. The use of the right of recourse to the Consumer Disputes Committee does not deprive the Contracting Authority of the right to apply to the court for resolution of the dispute. The Consumer Disputes Committee is competent to resolve disputes arising from the contract concluded between the Customer and the Webstore.

Additional information:

If you have any questions or concerns regarding the use of HORTUS MEDICUS online store, please send an e-mail to info@hortusmedicus.ee  or call + 372 656 7333. You can use the option to send a letter to Kadaka tee 36, Tallinn.