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ORDERING

Welcome to HORTUS MEDICUS Online Shop!

The HORTUS MEDICUS e-shop offers you a convenient way to order the goods you need online.

Finding and selecting goods:

To find items, select the appropriate category from the top menu. By clicking on the category, you are interested in, a list of relevant products will appear. For more information on the product, click on the product name. There is a box where You can enter the quantity of the selected product. By clicking on the “Add to Cart” button, the selected item will be delivered to the cart and a corresponding message will be displayed.

Shopping Cart

By clicking on the “Shopping Cart” button you will see a list of items that you have selected but have not yet been ordered. In the shopping cart you can see the names of the goods, the price of each item and the total price of the cart. The quantities of items in the shopping cart can be adjusted or deleted. You can delete products by clicking on the cross in front of the product image.

When you place an order, you must enter the Remitter / Invoice details. Be sure to check the correctness of the recipient (remitter) data. If you want to send the goods to another address, click in the box after question: Send to another address? If you have specific comments about your order, enter them in the box: Comments on the order. The accuracy of the information provided in the order ensures the trouble-free delivery of the products purchased by the Customer and excludes any additional costs. After clicking on the button “Submit order,” the order confirmation is automatically sent to the Client’s e-mail address. It is not an invoice but a statement that the order has been received by the seller.

Order confirmation and payment

After selecting the products, choose the appropriate parcel terminal where you want to receive the package. If you’d like to get a Parcel to a post office or collect it yourself, write this information in the “Comments on the order” box. However, the system will ask you to choose a parcel machine. After choosing a delivery method, select the payment method – bank transfer or bank link. When paying by bank transfer, you must make a transfer to Hortus Medical OÜ account. In order to handle the goods faster, we recommend sending the payment confirmation to our e-mail address info@hortusmedicus.ee . If you choose a payment with a bank link, you will be redirected to the payment environment that suits you, your home bank or AS Koduliising (LIISI_EE) to apply for a post-pay. After selecting the payment method and accepting the terms and conditions, click the “Submit order” button in the shopping cart. A confirmation of the order will be provided to the customer’s email address. If there are any concerns with order fulfilment, for example missing the ordered goods from stock, the customer will be contacted and informed about that.

Additional information:

If you have any questions or concerns regarding the use of HORTUS MEDICUS online store, please send an e-mail to info@hortusmedicus.ee or call +372 656 7333. You can also use the option to send a letter to Kadaka tee 36, Tallinn.